SERVICES
Over the years, our products have changed but our commitment to continuous improvement in quality remains.
Explore our calibration services to ensure precision, rely on our repair expertise for equipment maintenance, attend torque seminars for in-depth knowledge, and benefit from our comprehensive installation and support solutions.
SERVICES
CALIBRATION
Customers say that our tools are easy to calibrate and stay in calibration longer than other tools on the market. If you want to calibrate your Sturtevant Richmont torque wrenches, we can help!
Do you need a copy of our ISO 9001 registration? Email to receive a copy.
Sturtevant Richmont received our ISO 9002 registration on August 19, 1994, and ISO 9001 registration on May 8, 2001. Our continuous maintenance and improvement of our quality system has led us to where we are today; registered to ISO 9001:2015.
The milestones we have achieved since 1994 are just that - markers on a path that started more than 90 years ago and continues today. The quality of our processes, products, and services has been the hallmark of our name since we started this journey.
On October 21, 2003, the American Association for Laboratory Accreditation accredited Sturtevant Richmont to ISO/IEC 17025 and ANSI/NCSL Z540-1 in the field of calibration. This accreditation was renewed in every odd year from 2005-2023. The current accreditation is valid through June 30, 2023.
This official recognition of our competence in calibrating torque wrenches, torque screwdrivers, and torque tester that test with an accuracy of +/- .25%. This is in addition to our ISO 9001 registration. Technical excellence and very high levels of design and manufacturing competence have long been Sturtevant Richmont's strengths. They are two of the key reasons that so many customers stay with us for so long.
Many automotive, aerospace, electronics, and off-road OEMs rely on Sturtevant Richmont torque products in their assembly, auditing, and calibration operations. Whether your need is for the most basic torque wrench or the most sophisticated of integrated torque application systems, for the plant floor or the calibration lab, if it involves torque, Global Best Practices Committees agree that Sturtevant Richmont is the best choice.
To get your copy of the form, email [email protected].
Customers say that our tools are easy to calibrate and stay in calibration longer than other tools on the market. We know that not everyone has a torque tester or the experience to calibrate torque tools. You can send your tools to a qualified lab, or you can send them to Sturtevant Richmont factory for calibration.
The process is simple and easy.
1. Complete the calibration/repair form. To get your copy of the form, email [email protected]. Be sure to provide a detailed description of your requirements.
2. Be sure to specify the standard to which you want the tool or tester calibrated. We provide you with options, based on your needs. Our ISO 17025 accredited lab provides you with three different calibration options: Calibration with no certificate, Calibration to ASME or ISO 6789.1 with calibration certificate, or Calibration ISO 6789.2 with calibration certificate
3. Email our customer service team at [email protected] to schedule the calibration and attach the completed form.
4. Print a copy of the calibration/repair form and place it in the box with the tools or tester to be calibrated.
Our calibration/repairs team will keep you informed about the calibration process and when we expect to calibrate your tools and get them back to you.
If you are not in the United States, the authorized Sturtevant Richmont distributor in your country will calibrate your tools or testers. Please contact them directly. To be part of our authorized distributor program, distributors outside the US must be able to service, repair, and calibrate all tools and testers in our lineup.
SERVICES
REPAIR
Explore the comprehensive warranty and repair services offered for our torque tools. In the event of any issues, our efficient repair services guarantee a swift resolution, minimizing downtime and maximizing the longevity of your tools. All repairs are done on-site in our Carol Stream, IL factory.
Sturtevant Richmont warrants all products in this catalog against defective material and workmanship for the periods given in the table below. Upon inspection, Sturtevant Richmont shall have the option to repair or replace the defective product and such repair or replacement, free of charge, shall be the customer's sole and exclusive remedy.
Sturtevant Richmont furnishes this limited warranty in lieu of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Any and all warranties shall be void as to products damaged or rendered unserviceable while in the custody of the customer or third parties. This includes but is not limited to negligence, misuse, modification, repair, or alteration of the product:
Mechanical Loading Systems, Calibration Arms, Load Platforms: 5 years from the date of purchase
Torque Transducers, Torque Testers, All other Products: 1 year from date of purchase
Software, Calibration: 90 days from the date of purchase
Note: Because we place so much focus on high-quality materials and well-trained and highly skilled technicians, we stand behind our warranty. However, even high-quality materials assembled by highly skilled technicians cannot compensate for misuse or abuse. Taking a tool or transducer over the stated capacity immediately voids the warranty.
The following tools contain sophisticated electronics that require the use of NiMH battery power: Exacta 2 Torque Wrenches, DTC Series Torque Wrenches, TAC Wrench, Digital Torque Testers
Using anything other than the prescribed NiMH batteries immediately voids the warranty.
Need Repair?
1. Complete the calibration/repair form. Be sure to provide a detailed description of your requirements.
2. Contact our customer service team to schedule the calibration.
3. Email the calibration/repair form to [email protected].
4. Print a copy of the calibration/repair form and place it in the box with the tools or tester to be calibrated.
An RGA (returned goods authorization is not required for repair work). To get your copy of the calibration repair form, please email [email protected]
All calibration is done in our ISO 17025 accredited laboratory. All repairs are done on-site in our Carol Stream factory. There is a fee for the repair diagnostic. That fee is applied to the cost of the repair.
Email [email protected] to receive repair form.
SERVICES
TORQUE SEMINARS
Our torque seminars have been delivered numerous times. Attendees consistently depart with a refreshed comprehension of torque principles and a clear grasp of the rationale behind these principles. Even experienced torque professionals frequently express their appreciation for gaining a renewed perspective on torque.
We've given our torque seminar hundreds of times and the commentaries are always the same. People walk away with both a fresh understanding of torque principles and a clear understanding of the reaons behind those principles. Even seasoned torque professionals often comment about gaining a fresh perspective on torque.
To learn more about how our torque seminar can benefit your assembly teams and their throughput, contact your local Sturtevant Richmont sales professional.
SERVICES
INSTALLATION AND SUPPORT
Explore seamless torque tool installation with our comprehensive support services. Our experts ensure a smooth setup, providing step-by-step guidance to optimize tool performance.
From initial installation to ongoing support, we are committed to maximizing the efficiency and accuracy of your torque tools. Trust in our dedicated assistance for a reliable and productive torque tool experience.