Warranty Information
Sturtevant Richmont Division of Ryeson Corporation warrants all products in this catalog against defective material and workmanship for the periods given in the table below. Upon inspection, Sturtevant Richmont shall have the option to repair or replace the defective product and such repair or replacement, free of charge, shall be the Customer's sole and exclusive remedy.
Sturtevant Richmont Division of Ryeson Corporation furnishes this limited warranty in lieu of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Any and all warranties shall be void as to products damaged or rendered unserviceable while in the custody of the customer or third parties. This includes but is not limited to negligence, misuse, modification, repair, or alteration of the product:
- Torque Transducers - 1 year from date of purchase
- Torque Testers - 1 year from date of purchase
- Mechanical Loading Systems - 5 years from the date of purchase
- Calibration Arms - 5 years from the date of purchase
- Load Platforms - 5 years from the date of purchase
- Software - 90 days from the date of purchase
- All other products - 1 year from date of purchase
- Calibration - 90 days from the date of purchase
NOTE:
Because we place so much focus on high-quality materials and well-trained and highly skilled technicians, we stand behind our warranty. However, even high-quality materials assembled by highly skilled technicians cannot compensate for misuse or abuse.
Taking a tool or transducer over the stated capacity immediately voids the warranty.
For our digital torque wrench line of Exacta 2 and DTC Series wrenches. These tools contain sophisticated electronics that require the use of NiMH battery power. Using anything other than the prescribed NiMH batteries immediately voids the warranty.
Our TAC wrench also requires the use of NiMH battery power. Using anything other than a NiMH battery immediately voids the warranty.
We use the same design and electrical components in our digital torque testers. Those testers also require the use of NiMH batteries. Again, using anything other than the required battery power immediately voids the warranty.
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Liability
Sturtevant Richmont Division of Ryeson Corporation shall not be liable for any damages, incidental, consequential, or otherwise, or commercial loss from any causes, nor for personal injury or property damage. Sturtevant Richmont Division of Ryeson Corporation's liability is limited to the repair or replacement of defective material or workmanship of the product.
Factory Repair & Calibration
Torque wrenches, torque screwdrivers, torque testers–all are precision measurement instruments. Fast and accurate calibration is critical to your assembly process and resulting quality. 
We offer our customers factory-quality repair using original Sturtevant Richmont parts, and calibration in our ISO/IEC 17025 Accredited Laboratory.
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There is no better level of repair available anywhere, and you can rely on our calibration process to assure you are working with accurate tools and testers.
Call us worldwide at +1-847-455-8677 or email us at customerservice@srtorque.com
Please use this email for repairs and calibration: Repairs@srtorque.com
Sturtevant Richmont tools are proudly made by highly capable union hands.